Privacy Policy

Pinwheel Finance Limited respects the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, store and protect personal information provided to us through our website, loan application process, customer service channels, WhatsApp communication, email, phone calls or branch interactions.

Information We May Collect

Name, mobile number, email address and residential address
Loan account number, EMI details and repayment information
Identity and KYC information submitted for loan processing
Communication records such as SMS, WhatsApp, email or call responses
Payment status, due dates, overdue status and service-related information

Purpose of Data Collection

Loan application processing and customer verification
Sending EMI reminders, payment alerts and overdue notifications
Customer service and support
Regulatory, legal and compliance requirements
Sending service updates through WhatsApp, SMS, email or phone

WhatsApp Communication

We may use WhatsApp Business communication to send transactional messages such as EMI reminders, payment confirmations, loan account updates, service notices and customer support messages. Promotional messages, if any, will be sent only in accordance with applicable laws and user consent.

Data Sharing

We do not sell customer personal data. Information may be shared only with authorized service providers, payment partners, regulatory authorities, legal advisors or government agencies where required by law.

Data Security

We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, alteration or disclosure.

Customer Rights

Customers may contact us for correction, update or clarification regarding their personal information by writing to us at contact@pinwheelfinance.com.